Frequently Asked Questions

We are located in Cleveland, Ohio but all stationery and gifts can only be purchased online. 

Yes! We offer a free pre-printed sample pack of each card stock we provide (limit one per household). You will be able to see how colors and photos differ on each cardstock and also the thickness of the cardstock.

Samples are pre-printed with example wording in the colors show and cannot be customized. We also provide a color chart on each of our cardstock with all of our ink options.

Yep! Single blank white envelopes are included in the price of invitations, response cards, save the dates, and thank you cards. Addressing options are available at an additional charge. 

If you would like a different color envelope please contact us to discuss options.

Absolutely! The minimum order is 15. We highly recommend ordering at least 10-15 extras. 

Be sure to account for last minute guests, wrong addresses, keepsakes for family, as well as a set for your photographer to capture when deciding on your final quanitity.

Most text, borders, and graphic colors can be customized to any of our ink options.* We can also create a custom color just for you at no additional charge. 

Backside printing is available for most items. Pricing ranges from an additional $10 to $20 per order for the addition of a backside design and printing.

All stationery products are printed on your choice of our vellum or matte cardstocks at no additional cost. 

The vellum is a thick, 270 gsm heavyweight cover stock. It has a soft eggshell/toothy texture (more of a "natural" feel).

• High-quality card stock perfect for all types of designs
• Acid-free
• Non-translucent
• Non-reflective surface

The matte is a thick, 330 gsm ultra heavyweight cover stock. It has an ultra smooth, white surface with plain paper back. Back designs will not come out as vibrant as the front.

• High-quality cardstock that make your photos and colors pop
• Acid-free
• Non-reflective surface
• Crowd favorite

Standard printing service takes about 1-3 business days after proof approval.

Your proof will be emailed to you within 3 business days once you purchase your order and provide all necessary information. We will then make any changes needed to the wording, colors or layout. 

You will get two complimentary revision rounds. Any change requests beyond the two complimentary revision rounds are invoiced at $15 per round.

We can design in most languages, but please contact us prior to ordering. 

We recommend assembling your wedding invitations in the following order:

• Invitation
• Large enclosure (printed side up)
• Small enclosure (printed side up)

After adding your stamp(s) the Post Office will cancel the stamp (make sure the stamp can't be used again) by sorting mail through a machine. This may cause "blemishes" to your beautiful invitations.  

If you request your mail to be hand-canceled, the post office official will manually mark each stamp canceled. Hopefully leaving your invitations beautiful and unblemished!

Some post office may charge a fee for hand-canceling services, so be sure to ask about the policy beforehand. 

Yes, custom stationery orders can be cancelled before proof approval. Please contact us before canceling your order to receive a full refund.*

Due to the custom nature of these products, custom stationery and "digital only" files cannot be returned or refunded.

If there is damage or an issue with your order, please contact us within 21 days.  If you are unsatisfied for any reason, we will try our best to make it right. 

Your stationery will be printed exactly as shown on the approved proofs. We encourage you to review your proofs and check for any spelling and/or wording errors. 

Should you find an error, please contact us. We can offer a discount for reprints. 

We cannot accept returns or process refunds due to errors on approved proofs. 

Please contact us as soon as possible. If your order has not been printed yet, we will gladly cancel the order for a full refund.

Standard printing service takes about 1-3 business days after purchase. You should then receive your art within 3-5 business days after it has shipped.

If you need your order sooner, rush printing and shipping are available upon request (additional charges may apply).