Refund policy

Every order is designed and packed with care, so if something isn’t right, I want to hear about it. Reach out and I’ll make it right.

Starting a return

your order number
a short description of the problem
a photo of the issue

What can be returned

Returns are accepted within 14 days of purchase. After 14 days, I’m not able to offer a refund or exchange.

Items must be unused, in the condition you received them, and in their original packaging. Returns carry a 10% restocking fee.

Final sale

Personalized items, including invitations, prints and signs
Gift cards
Digital downloads, including digital signs and invitations

Refunds

Once your return arrives and I’ve inspected it, you’ll get an email letting you know it’s been received and whether your refund is approved.

Approved refunds go back to your original payment method automatically. Your bank or card company sets how long it takes to post.

Late or missing refunds

If your refund hasn’t shown up yet, check your bank account again, then contact your credit card company and your bank, since refunds can take some time to post. Still nothing? Email returns@blurosedesigns.com and I’ll look into it.

Exchanges

I replace items that arrive defective or damaged. To exchange for the same item, email returns@blurosedesigns.com and mail the item to the address below.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift card for the value of your return once it arrives.

If it wasn’t marked as a gift, or the giver had it shipped to themselves first, the refund goes to the gift giver, and they’ll be notified of the return.